Position Purpose:

The Assistant Market Manager is responsible for managing the Measure Technicians. AMMs direct/oversee Technicians and are responsible for building relationships with service providers and THD locations. The AMMs ensure the Technicians adhere to company standards, perform job duties with precision, and provide excellent customer service by conducting field observations and one on one meetings. AMMs are responsible for managing capacity, ensuring specialist efficiency, and facilitating sales conversion growth for their Field Service Area. They are responsible for understanding, analyzing, and prioritizing business metrics to drive key performance indicators. AMMs are responsible for hiring, training, development, and performance management of their assigned Technicians. The Assistant Market Manager (AMM) is responsible for communicating effectively with various business partners at multiple levels within the Services and Retail organizations.

 

Key Responsibilities:

45% Oversee Technicians through training/retraining, provider visits/THD location walks, field observations, and daily business operations. 15% Support the Technicians and address any customer concerns and related technical issues. 15% Manage measure capacity, ensure specialist efficiency, and facilitate sales conversion growth. Utilize reporting to propel the business forward and drive results. 15% In partnership with location and field leaders, the AMMs are responsible for supporting store services programs by driving leads and measures. 10% Responsible for hiring, training, development, and performance management for their assigned Technicians.

 

Direct Manager/Direct Reports:

This position reports to the Field Director Services This position has 5-20 direct reports.

 

Travel Requirements:

Typically requires overnight travel 10% to 40% of the time.

                                                                    

Working Conditions and Physical Requirements:

Typically located in a comfortable indoor area. Requires intermittent periods during which physical exertion is required such as walking, standing, stooping, climbing, and lifting light articles.

 

MINIMUM QUALIFICATIONS:

Must be eighteen years of age or older. Must be legally permitted to work in the United States

 

PREFERRED QUALIFICATIONS:

Experience managing remote teams. Readily learns and adopts new technology. Experience providing high levels of customer service.

 

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

 

Years of Relevant Work Experience:

3+ years

 

Competencies:

Customer Focus - Skilled at consistently providing outstanding service and following through on responsibilities to customers. Drives Results – Demonstrate ability to set priorities, plan/coordinate work activities, and manage resources so that work objectives are accomplished despite a large workload, competing demands in a fast-paced environment. Communicates Effectively - Demonstrated ability to effectively communicate with remote associates, customers, and business partners. Develops Talent - Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives. Balancing Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs. Balances the interests of multiple stakeholders. Manages Ambiguity - Deals comfortably with change, decides and acts without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.