JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Role

The Assistant Manager – Workplace Experience is responsible for leading and overseeing the delivery of workplace services to ensure a consistently high standard of occupant and guest experience. This role requires a proactive approach, attention to detail, and a commitment to maintaining safe working practices. The Assistant Manager will drive alignment across the Workplace Experience team, vendor partners, and other stakeholders to achieve customer delight and operational excellence.

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop the Workplace Experience team, including Workplace Experience Enablers.

Set clear performance criteria and conduct regular staff performance reviews in line with Individual Performance Management.

Foster a culture of continuous improvement, agility, and customer-centric service delivery.

Service Delivery & Operations

Oversee day-to-day workplace service delivery, ensuring compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

Ensure all workplace resets, Clean Desk policy, and Lost Property processes are enacted and reported accurately.

Conduct proactive checks and reviews, including after-hours inspections, to maintain a refreshed and clean workplace environment.

Implement and monitor service tasks, procedures, and policies, measuring performance against KPIs.

Vendor & Supplier Management

Coordinate, manage, and oversee vendors to ensure contractual obligations and service deliverables are met.

Review and spot-check supplier performance, addressing any gaps or issues promptly.

Maintain up-to-date information on Client’s Property Services SharePoint.

Risk & Incident Management

Prepare and review risk assessments for workplace operations.

Lead responses to critical out-of-hours issues and emergency situations as a key team member.

Report building incidents through established escalation channels, providing measures and solutions.

Raise risks to the Workplace Experience Site Lead for further investigation when necessary.

Continuous Improvement & Cost Management

Drive a cost-saving mindset, seeking opportunities to add value at every level of service.

Implement continuous improvement initiatives to enhance workplace experience and operational efficiency.

Conduct data analysis and prepare reports as required.

Stakeholder Engagement

Resolve user complaints and concerns with effective solutions and timely follow-up.

Work collaboratively with all related parties to ensure timely delivery of services.

Share relevant reports and updates with Lines of Business (LOBs) and other stakeholders.

Ideal Experience & Qualifications

Minimum 5 years of experience in facility management, hospitality, or related industry.

Bachelor’s degree in hotel/hospitality management, facilities management, building, business, or related field preferred.

Proven experience in team leadership.

Excellent verbal and written communication skills.

Personal Characteristics

Detail-oriented and proactive.

Self-motivated, honest, and trustworthy.

Open to new ideas and willing to challenge the status quo.

Strong problem-solving and decision-making skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.