Job Title

Assistant Manager - Soft Services

Job Description Summary

Job Description

Primary Function

To achieve the timely and efficient delivery of C&W - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

To deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the customer’s representative regarding matters on delegated levels of authority.

Core responsibility-

Building Facilities.

Monitor the process of report and follow up of requests & complaints from customer to management office.Ensure checklists pertaining to Daily/Weekly office inspection are filled up by staff.Inspect Request/Complaints log record.Inspect and monitor the function of office facilities including AC units, electrical, cable, interior design work & lighting etc and report to FM for any abnormalitiesEnsure Soft Services activity is maintained as per SOPs/Guidelines/SOWAll check sheet- Digital and Manual is updated at desired frequencyPrepare DSR/MMR and QBR and present the same on defined frequency.Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assetsTo ensure that proper follow up any requests/complaints from customer / employees is done.To ensure a clean, health & hygienic working environment.Implementing C&W processes and systems.Training staff on processes and systems.Attend to all complaints raised by client and their representatives.Recommend implementation of Value added servicesAssist FM/PM during Audits .Adherence and undertake additional activities as advised by the client and FM/PMOverseeing standards of cleanliness, hygiene and in all areas that includes lobbies, reception, washrooms, utility areas, floor landings, basements.Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness as agreed with ClientManage Schedules: Daily/weekly/fortnightly/monthly and other periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, Basements etc.Daily cleaning and Deep cleaning checklists, TBTTraining of FM team – on-the-jobHandling events and meetingsF&B Support as required for organizing various events and meetings (inhouse and external)Ensure to achieve the score at least 80% and above on CSAT deliverablesMonitor / Oversee ensure safe, having fewer toxic disinfectants, Insecticides and pesticides are used to keep the premises free from rodents, fly's, mosquito, Honeybees and reptiles are controlled – Vendor coordination

Health & Safety and Environmental

Conduct Risk Assessments of all activitiesImplement safe working systems.Ensuring compliance with all customers and C&W H&SE processes and systems.Ensuring Accident Log is kept up to date

Vendor Management

To liaise with contractors, collect quotations and prepare quotation analysis.To make recommendation for approvals and follow up on service level and report to the client.To liaise with vendors on contract renewalMonthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

To decide, implement and monitor the Procurement process for consumables and goods in agreement with customer policy and procedure.To monitor delivery from approved supplier and ensure they follow the SLAs.

Monthly Accounting

To design, implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with customer’s policy.To ensure that vendor partner attendance is verified and counterchecked for any deviations.

INCO: “Cushman & Wakefield”