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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

TITLE

Assistant Manager -Soft Service 

BUSINESS UNIT

Integrated Facilities Management (IFM)

REPORTING TO

Soft Service Manager (directly);

Account Manager (on matrix)

NUMBER OF SUBORDINATES

Range between 6 to 8

POSITION GOALS

Ensure smooth operation of BES vertical & soft service project management with the support and alignment of Bangalore based SME.

Bring operational efficiency and sustainability at site to achieve EE satisfaction as per JLL Standard.

DUTIES AND RESPONSIBILITIES

Understand JLL IFM Service contract.

Take over the Site, actively call out snags and snag closure.

Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers.

Operational issues on real time basis which requires assistance, guidance and approval. 

Landlord Management – Aligning with Landlord to resolve issues on timely basis

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Forecast budget and manage the same within negligible variance.

Interacting with JLL Spoc for monthly walkthrough, on demand request etc.

Advice the Site Manager on implementing ideas, cost saving etc.

Tracking & control – Inventory, expense, invoice.

Ensure adherence to policies and procedures applicable to the FM function.

Plan, organize and arrange any event for JLL.

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities as required.

Regular meeting with Admins to understand the day to day requirement

Any other duties as and when required by the direct Manager/ JLL Spoc.

Landscaping management

Waste Management

KEY PERFORMANCE MEASURES

Meet the requirements of customer proactively and professionally

Respond the client’s work requests on time

Achieve financial activities budget management, timely invoice submission, maintain invoice & PO trackers. Forecast budget for next FY & comply with glide path

Risk Assessment at site and mitigation plan

Stake holder management – Aligning with Client Spoc, admins and BU.

People / Team Management – To manage team of JLL at site. 

Work in partnership with Client spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk.

Set team targets & monitors performance

Assist and mentor subordinates on standards and best practices

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIES

Any Graduate with minimum 5-6 years of experience in facilities Management.

English-excellent written and oral communication skills – Mandatory

Knowledge of Local language – Advantage

Knowledge & Proficiency on:

Soft Services knowledge

Good Administrative skills

People Management

Technical knowledge – Advantage

Experience in direct management of 2-4 employees – Advantage

Work Experience in international organization- Advantage

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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