**Role:** Service Delivery **Location:** Mohali, India **Full/ Part-time:** Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. **About the role** This role will track and manage service calls through CCN and ensure proper logging, assignment, and closure of calls. **Key Responsibilities:** + Ensure timely and quality service for Light Commercial AC units. + Monitor and manage service calls, ensuring adherence to **TAT (Turnaround Time)** and **RC (Repeat Calls)** targets. + Oversee **Preventive Maintenance (PM)** schedules and ensure closure within defined timelines. + Drive **service revenue** through AMC (Annual Maintenance Contracts), retrofit projects, and D&C service jobs. + Assess existing installations for retrofit feasibility. + Prepare proposals and coordinate execution of retrofit projects. + Ensure technical compliance and customer satisfaction post-retrofit. + Conduct regular **customer visits** to understand service needs and feedback. + Visit **dealers** to ensure service readiness, training, and support. + Manage dealer performance and resolve escalations. **Role Purpose:** + Track and manage service calls through CCN + Ensure proper logging, assignment, and closure of calls. + Analyze call data to identify trends and areas for improvement + Liaise with **Sales** , **Logistics** , **Technical Support** , and **Parts** teams for smooth service execution. + Coordinate with **Finance** for billing and collections related to service and spares. + Work with **Quality** and **R&D** teams for feedback and product improvements. **Minimum Requirements:** + BE / B-tech in Mech or Electrical Engineering + 2- 5 years of experience in Air conditioning Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. + Make yourself a priority with flexible schedules, parental leave + Drive forward your career through professional development opportunities + Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now! **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice