**Description:** Manages Public Area Sections. Makes sure all Public Area Sections cleaned, safe, well organized. Reports any urgent issues, problems to Housekeeping Manager/ Executive Housekeeper Delivers the brand promise and provides exceptional Guest service at all times. Provides excellent service to internal Customers as appropriate. Handles all Guest and internal Customer complaints and inquiries in a courteous and efficient manner. Maintains positive Guest and colleague interactions with good working relationships. Delivers training to PA team accordingly. Ensures all Company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Embraces all Touches of Hyatt and the Rooms Top 20 have been implemented. Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Checks and cleans operating equipment. Support team to vacuum, spot clean and shampoos carpets. Ensure carpets are stained free. Supervises and checks the cleanliness of public and back-of-the house areas. Reports lost and damaged items. Reports repair and maintenance work. Follow-up duties from the previous shift. Collects supplies from general store. **Qualifications:** Minimum requirements 2 years of experience in the same position Pre-opening experience is preferable Luxury background in resort and urban city **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** PHU000406 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.