At DHL Global Forwarding, we are enabling global trade by connecting our business customers’ goods to any corner of the globe, providing international and domestic freight deliveries worldwide. Being the World’s Leading Logistics company, our 600,000 people in over 220 countries and territories, work every day to go beyond delivering shipments—we deliver trust, precision, and excellence. Backed by the strength of DHL Group, we bring together international standards with deep local expertise and Being an Employer of Choice is not just a goal for us—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes the future of logistics with compliance, integrity and care—DHL Global Forwarding is where you belong.

Overview:

We are seeking applications for the position of \"Assistant Manager Ocean Freight – Import\". The incumbent will be leading and managing a team of Ocean representatives / Executives specially for Ocean import domain in meeting the company’s & department's goals & strategies and delivering best-in-class service to internal & external customers.

If this exciting opportunity interests you and you meet the criteria below, please apply.

Role & Responsibilities:

• Attend to customer complaints and inquiries.

• Responsible for operational results at country level.

• Develop KPIs with team members and monitor individual performance.

• Knowledge of pricing / procurement of ocean freight.

• Knowledge of consolidation / deconsolidation.

• Smooth execution of day-to-day operations.
• Develop customer relationships with existing customers.
• Ensure Team is in compliance with company & department standards.
• Coordinate and liaise with key personnel in other functional areas to provide updates & status to customers.
• Collaborate with operations staff to jointly develop new or enhance existing procedures relating to service deliverables to maximize customer satisfaction.
• Work with team on reviewing and analyzing complaints, Receivables & Payables & KPIs.
• Command to work on Systems CW1.
• Actively participate in all assignments and projects.

Experience:

• Minimum 3 - 5 years of experience in related field.
• Strong command on MS Office.

Qualification:

• Bachelor’s/Masters’s degree preferably in related field from reputable institution.

Apply now to be part of our exceptional team, DGF Pakistan – a Great Place to Work and a Top Employer and our mission to redefine the logistics industry!