**Description:** § Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. § Ensures all employees provide a courteous and professional service at all times. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. § Maintains positive guest and colleague interactions with good working relationships. § Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications. § Manages and ensures smooth and efficient operation of the department. **Qualifications:** § Minimum 5 years of experience § Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. § Ensures all employees provide a courteous and professional service at all times. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. § Maintains positive guest and colleague interactions with good working relationships. § Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications. § Manages and ensures smooth and efficient operation of the department. **Primary Location:** KR-11-Seoul **Organization:** Andaz Gangnam Seoul **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** SEO002202 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.