**Description:** Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented **Assistant Manager - Guest Relations Villas** to join our elite team at the new **Solenna Villas** . This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences. **Job Summary** As an **Assistant Manager - Guest Relations Villas** at Dubai Creek Resort, you will assist **Rooms Manager - Villas** . This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards. **Key Responsibilities:** + Supervise and leadHost/Hostess,Concierge, and bell services + Ensure seamless check-in/check-out processes and handle guest requests efficiently + Train and mentor,yourTeam to provide exceptional customer service + Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience + Monitor Villa inventory, occupancy levels, and revenue management strategies + Handle billing, payments, and financial transactions accurately + Maintain compliance with Hyatt policies, brand standards, and safety procedures + Resolve guest concerns promptly and professionally **Qualifications:** **Requirements:** + Previous experience as a **Team Leader, Supervisor/ Assistant Manager** **Front Office** or similar roles in the hospitality industry. + Strong leadership, communication, and problem-solving skills + Proficiency in hotel management software (e.g., Opera, PMS, or similar systems) + Ability to work flexible hours, including weekends and holidays + A degree in Hospitality Management or a related field is preferred **Primary Location:** AE-DU-Dubai **Organization:** Dubai Creek Golf %26 Yacht Club **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** DUB006498 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.