Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

Supervise and lead Host/Hostess, Concierge, and bell servicesEnsure seamless check-in/check-out processes and handle guest requests efficientlyTrain and mentor, your Team to provide exceptional customer serviceCoordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experienceMonitor Villa inventory, occupancy levels, and revenue management strategiesHandle billing, payments, and financial transactions accuratelyMaintain compliance with Hyatt policies, brand standards, and safety proceduresResolve guest concerns promptly and professionally

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

Supervise and lead Host/Hostess, Concierge, and bell servicesEnsure seamless check-in/check-out processes and handle guest requests efficientlyTrain and mentor, your Team to provide exceptional customer serviceCoordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experienceMonitor Villa inventory, occupancy levels, and revenue management strategiesHandle billing, payments, and financial transactions accuratelyMaintain compliance with Hyatt policies, brand standards, and safety proceduresResolve guest concerns promptly and professionally

Requirements:

Previous experience as aTeam Leader, Supervisor/ Assistant ManagerFront Office or similar roles in the hospitality industry.Strong leadership, communication, and problem-solving skillsProficiency in hotel management software (e.g., Opera, PMS, or similar systems)Ability to work flexible hours, including weekends and holidaysA degree in Hospitality Management or a related field is preferred

Requirements:

Previous experience as aTeam Leader, Supervisor/ Assistant ManagerFront Office or similar roles in the hospitality industry.Strong leadership, communication, and problem-solving skillsProficiency in hotel management software (e.g., Opera, PMS, or similar systems)Ability to work flexible hours, including weekends and holidaysA degree in Hospitality Management or a related field is preferred