**Description:** + At least 2years’ experience in the guest services, front desk, or related professional area. OR + 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years’ experience in the guest services, front desk, or related professional area. + Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure. + Excellent communication skills, a proactive problem solver.Attention to detail. + Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable. + Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained. + Good health physically fit. Good personal grooming & personal presentation. + Able to adapt to changing environment **Qualifications:** **Responsibilities:** · To achieve high customers’ satisfaction through friendly and proficient service at the Front Office operation. · To implement company image and policies by monitoring staff performance and attitude. · To plan and ensure smooth daily operation of the Guest Experience. · To represent and to sell and up sell the hotel. · To optimize revenue by achieving high average room rate and high occupancy. · Oversee the smooth running of the Guest Experience on a day-to-day basis to achieve our goals. · Meet and greet all Return Guests, World of Hyatt Members, VIP and guests of the hotel. · Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. · Conduct regular associate training, monthly meeting and develop tracking system for all training. · Develop department training activity plans. · Develop and maintain standards and procedures manuals both P&P and Best Practice. · Regular inspections of all sections to ensure quality standards are maintained and in good working condition. · Represent the department at relevant meetings within and outside the Hotel. · Maintain staffing levels in line with Hotel occupancy and productivity. · Develop and maintain a motivational working environment within the department. · Provide associate coaching & counseling, support and guidance as required. · Ensure associates are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and fitness. · Keep updated and reinforces with all policies and procedures of the hotel and followed. · Ensure all check-ins/outs are efficient within require time frame. · Conduct regular room and floor inspections to ensure standards are being maintained, complete necessary Engineering work requests or housekeeping cleaning requests should be required. · Ensures honesty of all front office staff; reports any misappropriation. · Checks regularly all documents and correspondence related to bookings in the near future in order to detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. · Supervise handling guest history and guest’s requirement efficiently. · Works closely with Housekeeping, Engineering and Security Department to ensure a smooth operation in Rooms Division. **Primary Location:** KH-17-Siem Reap **Organization:** Park Hyatt Siem Reap **Job Level:** Full-time **Job:** Guest Services **Req ID:** SIE000517 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.