At least 2 years’ experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years’ experience in the guest services, front desk, or related professional area.Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.Excellent communication skills, a proactive problem solver. Attention to detail.Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.Good health physically fit. Good personal grooming personal presentation.Able to adapt to changing environmentAt least 2 years’ experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years’ experience in the guest services, front desk, or related professional area.Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.Excellent communication skills, a proactive problem solver. Attention to detail.Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.Good health physically fit. Good personal grooming personal presentation.Able to adapt to changing environment

Responsibilities:

· To achieve high customers’ satisfaction through friendly and proficient service at the Front Office operation.

· To implement company image and policies by monitoring staff performance and attitude.

· To plan and ensure smooth daily operation of the Guest Experience.

· To represent and to sell and up sell the hotel.

· To optimize revenue by achieving high average room rate and high occupancy.

· Oversee the smooth running of the Guest Experience on a day-to-day basis to achieve our goals.

· Meet and greet all Return Guests, World of Hyatt Members, VIP and guests of the hotel.

· Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.

· Conduct regular associate training, monthly meeting and develop tracking system for all training.

· Develop department training activity plans.

· Develop and maintain standards and procedures manuals both PP and Best Practice.

· Regular inspections of all sections to ensure quality standards are maintained and in good working condition.

· Represent the department at relevant meetings within and outside the Hotel.

· Maintain staffing levels in line with Hotel occupancy and productivity.

· Develop and maintain a motivational working environment within the department.

· Provide associate coaching counseling, support and guidance as required.

· Ensure associates are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and fitness.

· Keep updated and reinforces with all policies and procedures of the hotel and followed.

· Ensure all check-ins/outs are efficient within require time frame.

· Conduct regular room and floor inspections to ensure standards are being maintained, complete necessary Engineering work requests or housekeeping cleaning requests should be required.

· Ensures honesty of all front office staff; reports any misappropriation.

· Checks regularly all documents and correspondence related to bookings in the near future in order to detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

· Supervise handling guest history and guest’s requirement efficiently.

· Works closely with Housekeeping, Engineering and Security Department to ensure a smooth operation in Rooms Division.

Responsibilities:

· To achieve high customers’ satisfaction through friendly and proficient service at the Front Office operation.

· To implement company image and policies by monitoring staff performance and attitude.

· To plan and ensure smooth daily operation of the Guest Experience.

· To represent and to sell and up sell the hotel.

· To optimize revenue by achieving high average room rate and high occupancy.

· Oversee the smooth running of the Guest Experience on a day-to-day basis to achieve our goals.

· Meet and greet all Return Guests, World of Hyatt Members, VIP and guests of the hotel.

· Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.

· Conduct regular associate training, monthly meeting and develop tracking system for all training.

· Develop department training activity plans.

· Develop and maintain standards and procedures manuals both PP and Best Practice.

· Regular inspections of all sections to ensure quality standards are maintained and in good working condition.

· Represent the department at relevant meetings within and outside the Hotel.

· Maintain staffing levels in line with Hotel occupancy and productivity.

· Develop and maintain a motivational working environment within the department.

· Provide associate coaching counseling, support and guidance as required.

· Ensure associates are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and fitness.

· Keep updated and reinforces with all policies and procedures of the hotel and followed.

· Ensure all check-ins/outs are efficient within require time frame.

· Conduct regular room and floor inspections to ensure standards are being maintained, complete necessary Engineering work requests or housekeeping cleaning requests should be required.

· Ensures honesty of all front office staff; reports any misappropriation.

· Checks regularly all documents and correspondence related to bookings in the near future in order to detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

· Supervise handling guest history and guest’s requirement efficiently.

· Works closely with Housekeeping, Engineering and Security Department to ensure a smooth operation in Rooms Division.