The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
Key Responsibilities:Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
Supervise front desk team members, including training, scheduling, and performance evaluations.
Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
Ensure adherence to hotel policies and procedures, including safety and security.
Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
Manage VIP arrivals, special requests, and ensure personalized guest service.
Oversee cashiering and billing processes to ensure accuracy and compliance.
Promote up-selling of rooms and hotel services to maximize revenue.
Lead by example in delivering exceptional customer service standards.
Requirements:Diploma or degree in Hospitality Management or a related field.
Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
Strong leadership, communication, and interpersonal skills.
Proficient in property management systems
Ability to work under pressure and in a fast-paced environment.
Excellent problem-solving and conflict-resolution abilities.
Flexibility to work in shifts, including weekends and holidays.
Preferred Qualifications:Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
Prior experience in a luxury or five-star hotel environment.
Position Summary:The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
Key Responsibilities:Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
Supervise front desk team members, including training, scheduling, and performance evaluations.
Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
Ensure adherence to hotel policies and procedures, including safety and security.
Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
Manage VIP arrivals, special requests, and ensure personalized guest service.
Oversee cashiering and billing processes to ensure accuracy and compliance.
Promote up-selling of rooms and hotel services to maximize revenue.
Lead by example in delivering exceptional customer service standards.
Requirements:Diploma or degree in Hospitality Management or a related field.
Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
Strong leadership, communication, and interpersonal skills.
Proficient in property management systems
Ability to work under pressure and in a fast-paced environment.
Excellent problem-solving and conflict-resolution abilities.
Flexibility to work in shifts, including weekends and holidays.
Preferred Qualifications:Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
Prior experience in a luxury or five-star hotel environment.
A true desire to satisfy the needs of others in a fast paced environment.Refined verbal and written communication skills.Previous front office supervisory/team leaderexperience preferred, in a luxury hospitality company.Experience working with Opera is required.Ability to work a flexible schedule.German/Russian/Chinese language will be ideal.A true desire to satisfy the needs of others in a fast paced environment.Refined verbal and written communication skills.Previous front office supervisory/team leaderexperience preferred, in a luxury hospitality company.Experience working with Opera is required.Ability to work a flexible schedule.German/Russian/Chinese language will be ideal.