What you will do:
Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns
Deliver seamless VIP service to ensure exceptional guest experience
Drive guest satisfaction, World of Hyatt enrolments upsells through varied strategies
Provide courteous, professional and efficient service at all times
Build and maintain positive rapport with customers
What you will do:
Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns
Deliver seamless VIP service to ensure exceptional guest experience
Drive guest satisfaction, World of Hyatt enrolments upsells through varied strategies
Provide courteous, professional and efficient service at all times
Build and maintain positive rapport with customers
What you should have:
University Degree/Diploma in Hospitality or Tourism ManagementMinimum 5years of work experience in front office operation and at least 2years in supervisory roleWell-developed Communication and Customer Relations SkillsGood computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)A good trainer, able to facilitate at all levelsWhat you should have:
University Degree/Diploma in Hospitality or Tourism ManagementMinimum 5years of work experience in front office operation and at least 2years in supervisory roleWell-developed Communication and Customer Relations SkillsGood computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)A good trainer, able to facilitate at all levels