**Description:** **What you will do:** + Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns + Deliver seamless VIP service to ensure exceptional guest experience + Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies + Provide courteous, professional and efficient service at all times + Build and maintain positive rapport with customers **Qualifications:** **What you should have:​​​​​​​** + University Degree/Diploma in Hospitality or Tourism Management + Minimum 5 years of work experience in front office operation and at least 2 years in supervisory role + Well-developed Communication and Customer Relations Skills + Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA) + A good trainer, able to facilitate at all levels **Primary Location:** CN-91-Hong Kong **Organization:** Hyatt Regency Hong Kong, Tsim Sha Tsui **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** HON006517 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.