Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Summary

Job summary:
As the Assistant Manager - Front Office, you will play a key role in leading guest-facing operations to ensure every arrival, stay, and departure is warm, seamless, and memorable. You will support the Front Office Manager in delivering exceptional service, managing the team, and optimizing the guest journey. Arabic language proficiency is preferred to enhance communication with regional guests.

Key responsibilities: Oversee daily front office operations including check-in/check-out, guest inquiries, and VIP arrivals. Supervise, coach, and motivate the front office team to deliver Hyatt's service culture. Handle escalated guest concerns with professionalism, empathy, and effective problem-solving. Collaborate with housekeeping, concierge, and other departments to ensure a smooth guest experience. Ensure compliance with Hyatt brand standards, policies, and health & safety procedures. Monitor room inventory, allocations, and upsell opportunities to maximize revenue. Support recruitment, onboarding, and training of new front office colleagues. Serve as Duty Manager when required. Maintain accurate guest history records and implement guest recognition programs. Qualifications Minimum 2-3 years of experience in front office operations, with at least 1 year in a supervisory or assistant manager role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Fluency in English is essential; proficiency in Arabic is highly preferred. Knowledge of Opera PMS or similar hotel systems. Ability to work under pressure while maintaining a positive attitude. A passion for hospitality and a genuine desire to create memorable guest experiences. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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