Job description / Role Job Type
Full Time Job Location
Abu Dhabi, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Position summary:

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Key responsibilities: Assist in managing day-to-day operations of the front office to ensure smooth and efficient service. Supervise front desk team members, including training, scheduling, and performance evaluations. Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally. Ensure adherence to hotel policies and procedures, including safety and security. Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness. Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals. Manage VIP arrivals, special requests, and ensure personalized guest service. Oversee cashiering and billing processes to ensure accuracy and compliance. Promote up-selling of rooms and hotel services to maximize revenue. Lead by example in delivering exceptional customer service standards. Requirements: Diploma or degree in Hospitality Management or a related field. Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role. Strong leadership, communication, and interpersonal skills. Proficient in property management systems. Ability to work under pressure and in a fast-paced environment. Excellent problem-solving and conflict-resolution abilities. Flexibility to work in shifts, including weekends and holidays. Preferred qualifications: Multilingual abilities are a plus (e.g., Russian, German, Chinese speaker). Prior experience in a luxury or five-star hotel environment. Additional qualifications: A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills. Previous front office supervisory or team leader experience preferred, in a luxury hospitality company. Experience working with Opera is required. Ability to work a flexible schedule. German, Russian, or Chinese language skills are ideal. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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