With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Assistant Manager assists the Operations Manager with the management of Manhattan, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.

 

What will I be doing?  

As the Assistant Manager, you will be responsible for performing all the floor service supervisor duties to the highest standards:

Assist the Operations Manager in achieving the monthly budget

Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests

Always be present in operations during the “golden time”.

Monitor the training calendar and employee development in order to promote a climate of enthusiasm and encouragement

Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication

Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience

Wish “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests

Ensure that the restaurant is properly staffed to par, at all times

Prepare the Duty Roster on a weekly basis

Complete the Attendance Report for payroll purposes                                                                                

Guide our guests in organising a private event in the restaurant

 

Conduct departmental orientation for all new team members

Carry out any other reasonable duties and responsibilities as assigned.The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

An Assistant Manger serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Reading, writing and oral proficiency in the English language.

Willing to work a flexible schedule and holidays.

Be a self-motivator and motivator of others

Work in a safe, prudent and organized manner.

Have an in-depth knowledge of food and preparation

Have an in-depth knowledge of wine

Be able to relate to all levels of guests and management.

Have a minimum of 3 years’ experience in similar position, preferably in luxury environment

Have the ability to handle multiple tasks at one time.

Have excellent communication and organization skills

Be able to consistently delight and satisfy our guest

Have the ability to handle guest requests in a detailed manner

Must have excellent attention to details, and extensive service knowledge

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!