Job Description

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be  ensuring exceptional customer experiences

 

Develop and implement strategies to improve customer satisfaction and loyaltyHandle escalated customer issues and complaints with empathy and professionalismCollaborate with other departments to resolve complex customer inquiriesAnalyze customer service data and prepare reports for upper managementContribute to the development and implementation of customer service policies and proceduresEnsure adherence to quality assurance standards and company guidelinesIdentify and recommend process improvements to enhance efficiency and customer experienceParticipate in hiring, training, and onboarding of new customer service team members

Qualifications5-8 years of customer service experience, with 1-2 years in a supervisory roleBachelor's degree Exceptional communication skills, both verbal and writtenStrong leadership abilities with a supportive and decisive approachExcellent problem-solving and conflict resolution skillsAbility to analyze data and generate actionable insightsStrong time management and organizational skillsCustomer-focused mindset with a commitment to delivering high-quality serviceAdaptability to changing priorities and ability to work in a fast-paced environmentFluency in English and Hindi

Additional Information

The Customer Service Executive supports the Sales team with customer service