About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope:

To manage operations at a transport branch comprising of planning and executing transactions. This involves vendor development, vendor management, FTL pickup, delivery, cost management, and profitability. 

Key Responsibilities: \nMonitor and coordinate end-to-end movement of project forward and return shipments, ensuring service levels remain above 95% across all transactions.\nEnsure timely milestone updates in the Transportation Management System (TMS) for real-time shipment visibility.\nManage escalations related to delays, shortages, and incorrect deliveries to maintain operational efficiency.\nCollaborate with transport, warehouse, and cross-dock teams to ensure smooth and seamless operations.\nIdentify process gaps and drive efficiency improvements across workflows.\nEngage with the Project team to align on expectations and conduct monthly performance reviews.\nPrepare and analyze weekly and monthly SLA reports for assigned customers.\nGuide and mentor peers and new joiners on systems, processes, and client management best practices.\n\n

 

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Experience: Minimum 3 – 8 years’ experience in logistics management, with a background in customer relationship management. 

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Qualification: Bachelor’s degree in any field.