**Description:** § Ensures services provided by the Front Office employees are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. § Attends and contributes to all Meetings as required. § Ensures all employees provide courteous and professional service at all times. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. § Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback. § Ensures high standards of personal presentation & grooming. § Maintains positive guest and colleague interactions with good working relationships. § Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. § Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. **Qualifications:** Ideally with a relevant degree, apprenticeship or diploma in Hospitality management. Minimum 2 years work experience as FO / Concerige Assistant Manager or Team Leader/Captain in a hotel with good standards. **Primary Location:** CN-Yunnan-Kunming **Organization:** Grand Hyatt Kunming **Job Level:** Full-time **Job:** Front Office **Req ID:** KUN000107 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.