Under the direction of the FB Operations Manager, the Service Associate is responsible for mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets

Manage team schedules and ensure manning meet service demands

Train and mentor associates on Chinese dining experiences and service

Handle customer complaints and feedback professionally

Collaborate with kitchen associates to ensure timely service and quality

Monitor service standards and implement improvements as needed

Prepare reports on team performance and service metrics

Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible)

Check inventory in sections appointed for daily requisition

Perform any duties assigned by the Management Team deemed necessary

Under the direction of the FB Operations Manager, the Service Associate is responsible for mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets

Manage team schedules and ensure manning meet service demands

Train and mentor associates on Chinese dining experiences and service

Handle customer complaints and feedback professionally

Collaborate with kitchen associates to ensure timely service and quality

Monitor service standards and implement improvements as needed

Prepare reports on team performance and service metrics

Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible)

Check inventory in sections appointed for daily requisition

Perform any duties assigned by the Management Team deemed necessary

Strong leadership and communication skills

Ability to multitask and prioritize effectively

Proficiency in both spoken and written English and Chinese

Excellent problem-solving skills with a focus on culinary excellence

Able to work independently

Pleasant, service-oriented and outgoing personality

Able to work under pressure, in a dynamic and fast-paced environment

Proficient in MS Office applications

Strong leadership and communication skills

Ability to multitask and prioritize effectively

Proficiency in both spoken and written English and Chinese

Excellent problem-solving skills with a focus on culinary excellence

Able to work independently

Pleasant, service-oriented and outgoing personality

Able to work under pressure, in a dynamic and fast-paced environment

Proficient in MS Office applications