Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

Job Introduction

Manage and control daily operations and administration of the Cash Cheques unit (which includes Cash Processing, Cheque Clearing, Vendor management, etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.Monitor performance of vendor staff and unionized staff in the given unitEnsure standardization of processes.Ensure an effective Business Continuity plan is in place for the unit.Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.Ensure Daily Control Functional Checklist is updated by all team members and held on records.Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.Monitoring assessment of performance of reporting staff with the help of Production management systems.Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Principal Responsibilities

Impact on the Business

Ensure that there is improvement in productivity for transaction processing and service delivery.Conduct User Acceptance Tests (UAT)Business Continuity Plan (BCP)Ensure all the policies and procedures with regards to Cash cheques are being adhered scrupulously.Ensure all cash cheque activities are performed smoothly and that all RBI deadlines are met.Vendor management and Co-ordination.Cost Management.

Customers / Stakeholders

Contributes to building good customer relations and maintaining a high level of customer service.Understand and implement customer requirements. Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met.Ensures the smooth, systematic and efficient functioning of the department.Manage the operational risk associated with the role and safeguard the interest of the bank.Reporting / Preparation of returns.Business Continuity Plan (BCP)