Job Description

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OVERVIEW/BASIC FUNCTION:Accounts Receivable is responsible for the daily processing of the guest credit information, billing cycle and the maintenance of the Accounts Receivable Aging report, as well as ensuring operations staff follows credit policies to maximize cash flow and minimize bad debt.
RESPONSIBILITIES:•Processes credit applications expeditiously. Verifies reference information and communicate results with Sales & Catering personnel.•Confirms credit facilities to requesting companies on approval.•Maintains the city and guest ledger. Verifies the completeness and accuracy of all client account activity. Reviews night audit reports issued, verifying accuracy on all client account transactions. Administers corrective action as warranted.•Verifies the adequacy of credit for all in house guests by reviewing PMS generated report on a daily basis and resolve potential in house credit risk. Report any unresolved risk to DOF / ADOF.•Is alert to any signs that a company may become a credit risk. Informs ADOF/DOF if such symptoms are noticed.•Updates the follow up history in the client files.•Ensures timely response to customer requests and inquiries.•Resolves disputes/questions on client accounts. Coordinates client account adjustments/corrections with appropriate operating department management. Obtains Managing Director and DOF authorization prior to posting.•Ensures posting of all city ledger payments to customer accounts.•Ensures discrepancies are resolved on a timely basis.•Ensures timely response and resolution of credit card charge backs and returned checks. Process any credit card refund requests.•Ensure PCI compliance procedures are adhered to at all times.•Ensures account classification is presented on aging as per guidelines.•Responds to correspondence on an ongoing daily basis. Ensures all paperwork received each day is reviewed and prioritized for actions to be taken.•Ensures recording, monitoring, account application and reconciliation of Advance Deposit and Gift Certificate ledgers is conducted.•Participation in sales and catering “pre-con” meetings as scheduled.•Conduct monthly credit meeting. Recommends problem accounts for write off and submission to collection service.•Generates month-end A/R account reports and a Collection Status Report for inclusion in the monthly financial package.•Reviews and updates client files thereby keeping only pending records in each file.•Assists the ADOF in maintaining compliance to policy/procedural requirements.•Assists in developing and implementing internally issued policies/procedures effecting improvement of the operations and financial results.•Ensures and maintains compliance with Corporate and local record retention schedules.•Rotates and destroys records as warranted, between the office and store.•Ensures compliance with client file maintenance procedures.•Performs any/all special projects as assigned by the ADOF, DOF or MD.•Maintains a good relation with the clients thus reflecting the good name of the hotel.•Reviews the ageing report on a weekly basis and follows up, on a first priority, the outstanding invoices over 60 and 90 days.•Advices the ADOF/DOF to open legal procedures against clients whose accounts are long overdue.
QUALIFICATIONS:•Experience:Minimum three years’ related accounting experience with accounts receivable/ creditexperience.•Education:College degree in Accounting.•General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.•Technical Skills:Ability to compute mathematical calculations; experience with computers; experiencewith Excel/Lotus; ability to input and access information into all accounting systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with vendors and staff alike; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time.•Language: Required to speak, read and write English, with fluency in other languages preferred.•Licenses & Certifications:Driving License.