Overview You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store. Qualifications Proven experience driving sales, payroll, and KPI performance, with a clear understanding of how daily decisions impact the business Demonstrated ability to develop, coach, and promote team members into leadership roles Strong operational discipline, including inventory management, loss prevention, and execution of company standards Comfortable leading the business in the Store Manager’s absence and making sound decisions independently Ability to give clear, direct feedback and hold team members accountable while maintaining a positive store culture Experience partnering with Store Manager on hiring, scheduling, performance management, and succession planning High level of ethics, values, integrity, and trust Flexible availability – including nights, weekends, and holidays Responsibilities Coaching, and motivating your team to drive sales that deliver exceptional customer service Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service Delivering sales, customer experience, merchandising, visual, and operational expectations Act as a partner between customers, sales associates and store leadership Ability to learn and share expertise of products and trends to fit customer’s needs Maintains an awareness of all product knowledge, and current or upcoming product / trends Contributes to a positive and inclusive work environment Benefits 28 days holiday – plus an extra day per year for the first 5 years! Associate discount of between 30 – 50% Employee Assistance Program – Retail Trust WellHub App: Employee wellbeing, discounted gym rates, health apps Company Sick Pay scheme Head Office Internships Striper Ambassador Programme Development Opportunities Address Intu Merry Hill, Un.L99 City Brierley Hill, W.Midlands State/Province UK Postal Code DY5--1QX