Welcome page Returning Candidate? Log back in! Assistant Manager Job Locations US-CA-Moreno Valley Job ID 2025-241831 Category Management Location : Address 27120 Eucalytpus Ave Location : Address 2 Suite A Location : Postal Code 92555 Overview Assistant Manager

Where Better Careers Begin
Massage Envy Moreno Valley
27120 Eucalyptus Ave Suite A, Moreno Valley, CA 92555

Are you a natural leader who thrives in a fast-paced, service-focused environment? At Massage Envy Moreno Valley, we’re looking for an experienced, dependable, and inspiring Assistant Manager to help lead a dynamic team, drive results, and deliver exceptional client experiences.

Perks & Pay

Competitive pay of $18–$20 an hour

Employer-paid medical, dental, and vision plans

50% off all products

Free massage, skincare, or stretch session each month

Employee Assistance Program and in-depth product and service training

Flexible schedule options, including the ability to work four 10-hour shifts per week

Required availability for Saturday and Sunday shifts

What We’re Looking For

Qualified candidates:

Have a minimum of 1 year of management experience, preferably in spa, salon, fitness, or wellness environments

Massage Envy experience is highly preferred

Are natural leaders and problem solvers with a positive and proactive mindset

Are comfortable having tough conversations and giving real-time feedback

Excel at team coaching, development, and accountability

Know how to set the tone—you’re the cheerleader, the coach, and the example

Daily Responsibilities

Front Desk & Operations Management

Train and support front desk staff to meet and exceed sales goals

Monitor appointment flow, front desk procedures, and system accuracy

Oversee clinic cleanliness, equipment, and inventory management

Conduct daily walk-throughs to ensure clinic readiness and excellence

Customer Experience & Escalations

Resolve client issues quickly, professionally, and empathetically

Process account updates and champion the clinic’s customer service protocols and procedures

Ensure all client interactions reflect the “Full Circle” experience standards

Sales & Performance Coaching

Guide front desk toward a 25% or higher sales closing rate

Celebrate wins, coach for improvement, and set clear goals

Reinforce the importance of NPS and survey collection

Help the team turn “maybe” into “yes” with confidence and professionalism

Administrative & Account Management

Follow up on suspended members and drive reactivations

Manage expired cards, inactive credits, and frozen accounts

Track EFTs and cancellations, stepping in where needed

Culture & Leadership

Create a no-drama, high-energy, and inclusive work environment

Lead by example—be the voice of calm, clarity, and accountability

Recognize team wins and elevate standout performance

Take initiative on training, NPS tracking, and client experience improvements

What Makes This Role Special

You’ll have a direct impact on the business and team culture

You’ll be supported by a collaborative management team

You’ll grow as a leader through ongoing development and recognition programs

You’ll help people feel and live better every single day

Ready to lead with purpose and make a difference? Apply now to join our Moreno Valley team.

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