The Assistant Manager, Timepiece Servicing & Personalizationis responsible for the day-to-day oversight of the department. This oversight includes departmental workflow, fielding queries from the technical staff and assisting the department Manager to meet or exceed established performance goals. The Assistant Manager is to assist in managing the performance of the team members ensuring that productivity, quality targets and deadlines are met. This includes applying a talent management plan and providing ongoing direction, coaching and feedback to direct reports. The Assistant Manager also supports business analysis and reporting. The Assistant Manager, Timepiece Servicing & Personalization is responsible for the day-to-day oversight of the department responsible for engraving, timepiece repair, and bead stringing.

What You'll Do:

Inspire and Align an Agile Team to Win:

Leverage all existing talent to comply with cost of labor budget Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations. Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner. Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team. Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce. Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage:

Set goals that align with our luxury brand and meet our customers expectations. Measure results. Detailed Oriented Identify obstacles/opportunities. Accountability. Process Documentation/Improvement. Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model:

Plan and forecast for your department taking into consideration historical trends in order to plan appropriately. Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.

Compliance:

Workflow management ROI Analysis: Understanding the cost/benefit analysis of your actions Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals

Special Projects:

Support small and large scale projects that support business strategy and growth

Required Qualifications:

Bachelor's degree 3 years business experience with strong operational back Experience working with luxury product or in a retail, manufacturing or distribution environment Proficiency with Microsoft Outlook, Excel, Word and PowerPoint Excellent communication, problem solving and analytical skills Strong Client orientation focused on excellence in client journey Ability to work with cross-functional teams and fostering collaboration Ability to inspire trust, fairness, integrity and professionalism with staff members Ability to translate company and department goals into workable action plans for staff Ability to prioritize and work in a highly dynamic, fast passed and team-oriented environment Flexible work schedule and ability to work overtime as needed, including possible weekends

Preferred Qualifications:

Prior supervisory or team leadership experience Experience in a manufacturing or repair environment Proficiency in JDE, E1 and Business Objects

The hiring range for this position ranges from $86,000 -$116,000.The rate of pay offered will be dependent upon candidates' relevant skills and experience. Management is also eligible for bonus.