Assistant Manager, Income Processing & Claims Requisition ID: 235497 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose:** Contributes to the overall success of the Asset Services – Incomes Processing in Toronto, Canada for Global Wholesale Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Is this role right for you? In this role you will:** Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Ensure accurate and timely processing of all cash dividend and interest payments by: • Collect and research all information associated with dividend and interest payments (record date, payable date, tax status, etc.). • All claims (USD, CAD, and Foreign) are settled within specified time • Reconcile and process distributions to client accounts accurately on a timely basis • Process Optional Income transactions accurately on a timely basis • Review and process depository elections with specified timeframes • Respond to fluctuating volumes and maintaining a high degree of accuracy • Review reports from both external and internal sources daily DTC, CDS, CLEARSTREAM, CITI, BLOOMBERG, GLOBAL / LOAN ONE etc and take the necessary action required Ensure that the payments are reconciled, and instructions are acted upon: • Solve problems of an unusual nature including identifying the cause of the problem and what is required to prevent a recurrence • Take instructions and settle incoming and outgoing claims with other institutions • Claim other institutions for payments resulting from fail trades and lending positions • Review for discrepancies within BFS system and investigate • Reconcile payments with all Depositories Custodians and control account • Updating and clearing the control accounts on a daily basis to avoid outstanding items from getting aged Provide ongoing assistance to the Department's Assistant Manager and Manager by: • Providing technical expertise and specialized assistance relative to Income Processing • Follow escalation procedures for any potential losses • Reconcile unclaimed dividend accounts daily • Reconcile credit balances and provide detailed backup on outstanding amounts • Train and cross-train other team members as required • Provide support with each other’s functions as required with holiday schedules, volumes and projects. Responding to inquiries from other departments and branches globally and providing customer service in accordance with ISS’s policies and procedures. • Liaise with various departments, depositories and external contacts to resolve a variety of problems **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** • Sound knowledge of the Bank’s Securities & Operations group and securities industry practices and regulations and a detailed knowledge of practices and policies associated with CAD, USD, and foreign Income Processing. • Expert understanding of ADP’s income processing application (DIVSY) and a sound knowledge of related BFS applications as well as the various systems and processes used by Securities Depositories (CDS, DTCC, Clearstream, Citi, BNP and HSBC) • Good organizational skills including the ability to effectively prioritize/delegate and deal with a variety of tasks and situations on an ongoing basis • Excellent verbal and written communication skills • Good knowledge of application and Microsoft office suite • Prefer minimum of 3-4 of years’ experience in banking industry **Interested?** At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture. **What's in it for you?** Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.