AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
As a Delivery Advocate within Group Cloud Operations, you will play a crucial role in ensuring the seamless delivery of operational services of AIA’s Group and its Business Units. This role will act as the primary point of contact for escalations from Business Units (BUs), vendors, and internal teams, driving continuous service improvement and ensuring high customer satisfaction. The role responsibilities will include managing service delivery processes, developing and implementing service improvement plans, and ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs). This role will also lead efforts to fine-tune business needs, delivery criteria, and solutions, ensuring audit readiness and compliance.Skills and Qualifications:
Minimum 3+ years of relevant experience in Service Delivery Management or Customer Success roles.Understanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.Mandatory ITIL v4 Foundation certification.Practical experience supporting enterprise delivery services or similar roles.Good understanding of IT operating model design and best practices.Preferred Qualifications:
Experience with ServiceNow.Professional certifications in cloud (Azure Fundamentals and/or AWS Foundational or above).Experience in the life insurance industry within a regional or multinational scope.Experience working within a decentralized organization, preferably within a Group unit.Proficiency in PowerBI or Power Platform.Characteristics:
Ability to demonstrate independent leadership, judgment, and decision making.Adaptability to changing business priorities and requirementsAbility to create and maintain cooperative working relationships with internal and external stakeholders of peer levels.Analytical and communication skills to understand business contextpresent solutions in an understandable and simple manner.Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.