At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

 

How will you make an impact in this role?

 

We are looking for a creative and dynamic individual to support the development of Centurion product portfolio and drive profitable business growth.

 

Key responsibilities:

 

Support Manager to oversee daily product operationsDevelop an understanding of the needs, preferences and spend behavior of customers and craft an effective plan to drive portfolio growth.Manage end-to-end program development, from idea creation to enabling best customer experience and employing effective marketing communication strategy.Closely monitor portfolio KPIs and performance of key product benefits/marketing programs to ensure business objectives are met as well as optimal use of investment dollars.Manage budget and identify cost saving opportunities.Stay connected with competitive activities, especially the evolving lifestyle trends in the affluent space; actively propose new ideas via targeted partnerships to drive spend engagement and loyalty.Partner and collaborate with Centre of Excellence teams and internal key stakeholders across the enterprise and uphold a disciplined approach to product management

 

 

Preferred Qualifications

 

University degree preferably in Marketing or Business, Finance or related disciplines.6+ years of proven experience in financial services, banking, payment industry, with a keen understanding on Credit Card products, product strategy, product development or customer marketing.Intellectual curiosity, open mindset, and a keen interest in top affluent and high net-worth segments.Analytical and problem solving skills, comfortable working with mass amount of data.Self-motivated, can work independently to drive and deliver results.Professional demeanor, with a positive and collaborative attitude, comfortable dealing with change and ambiguity  Excellent oral and written communications skills, proven ability to influence and persuade across all levels of stakeholders with end customers satisfaction in mind.Language proficiency in written and spoken English, Chinese (Cantonese) including Chinese character typing are a must for this role; spoken Mandarin is a plus.

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

 

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.