A Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.

What will I be doing?

 

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As a Human Resources Manager, you will be responsible for leading the delivery of first‑class human resources and employee relations services to the hotel, supporting the senior management team, and ensuring an excellent staff experience. The role includes overseeing HR strategy, employee relations, compliance, recruitment, training, and cost management in line with company policies and legal requirements.

Specifically, you will be responsible for performing the following duties to the highest standards:

Lead and deliver first‑class employee relations services to the management team and employees, acting as a trusted advisor on all HR mattersDevelop and implement the hotel’s Human Resources strategy, including succession planning, talent development, and workforce planningManage and oversee all employee relations matters in a professional and confidential manner, including disciplinary proceedings, grievances, performance management, and capability casesEnsure the recruitment and selection process is fully adhered to, including compliance with company standards and completion of immigration, right‑to‑work, and legal checksDrive the achievement of departmental and hotel‑wide people objectives in alignment with business goalsOversee and coordinate departmental and mandatory training requirements across the hotelManage HR budgets, control costs where possible, and contribute to achieving hotel and departmental financial targetsEnsure pay reviews, absence management, wage queries, and payroll‑related matters are managed in line with company policies and proceduresEnsure full compliance with hotel security, fire regulations, health and safety legislation, and other statutory training requirementsBuild and maintain relationships with local organisations, educational institutions, and schools to promote careers in the hospitality industryAct as a key point of escalation to support and resolve employee and management queries in a timely and professional manner

What are we looking for?

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A Human Resources Manager serving Hilton brands is always working on behalf of our Guests while collaborating closely with Team Members and the wider management team. To successfully perform in this role, you will demonstrate the following attitude, behaviours, skills, and values:

Essential Skills & ExperienceProven experience in Human Resources, preferably within a hospitality or service‑driven environmentCIPD qualification (Level 5 or above preferred) or equivalent professional certificationStrong leadership presence with a positive, professional, and proactive attitudeExcellent communication, interpersonal, and influencing skills at all organisational levelsDemonstrated commitment to delivering a high level of customer service, both internally and externallyAbility to maintain excellent grooming and professional standards in line with brand expectationsHigh level of flexibility to respond effectively to a variety of operational and business‑driven work situationsProven ability to work under pressure while handling sensitive and confidential mattersStrong capability to work independently as well as collaboratively within a team environment

 

Desirable Capabilities & DistinctionsIn‑depth knowledge of the hospitality industry and service cultureStrong IT proficiency, including HR systems and Microsoft Office applications

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!