JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

1. Housekeeping Operations Management

Ensure high standards of cleanliness and hygiene across all assigned buildings/areas.

Monitor daily housekeeping operations including washrooms, common areas, façade, parking, and external areas.

Ensure deployment of manpower, machinery, and chemicals as per SOP.

Conduct regular audits and inspections to maintain service quality.

KPI Examples

Cleaning audit score ≥ 95%

Zero major hygiene complaints

Adherence to cleaning schedules

2. Waste Management & Sustainability

Manage waste segregation, collection, and disposal as per environmental guidelines.

Ensure proper operation of Organic Waste Converters (OWC), recyclables management, and hazardous waste disposal.

Drive sustainability initiatives like waste reduction and recycling.

KPI Examples

100% waste segregation compliance

Reduction in landfill waste

Compliance with environmental norms

3. Vendor & Contract Management

Manage housekeeping vendors and service providers.

Ensure manpower deployment as per contract.

Monitor vendor performance, SLAs, and billing validation.

Conduct monthly vendor review meetings.

KPI Examples

SLA adherence ≥ 95%

Timely vendor payments and invoice verification

Vendor performance improvement plans

4. Manpower Management

Ensure optimum manpower deployment across buildings.

Monitor attendance, grooming, training, and productivity of housekeeping staff.

Conduct regular training sessions and skill assessments.

KPI Examples

Manpower shortfall < 5%

Training completion rate 100%

Reduced absenteeism

5. Machinery & Chemical Management

Ensure availability and maintenance of cleaning machines (ride-on scrubber, sweepers, vacuum cleaners).

Monitor chemical usage, inventory control, and safety compliance.

Ensure preventive maintenance schedules are followed.

KPI Examples

Machine uptime ≥ 95%

Chemical consumption within approved norms

Zero safety incidents

6. Client / Tenant Satisfaction

Address tenant complaints and service requests within TAT.

Conduct tenant meetings and feedback sessions.

Maintain high customer satisfaction levels.

KPI Examples

Complaint closure within SLA

Tenant satisfaction score ≥ 90%

7. Compliance, Safety & Audits

Ensure compliance with statutory, safety, and environmental regulations.

Support internal audits, ISO audits, and client audits.

Maintain proper documentation and records.

KPI Examples

Zero non-compliance in audits

100% documentation availability

8. Cost Control & Budget Management

Monitor housekeeping budget, consumables, and operational costs.

Implement cost optimization initiatives without impacting service quality.

KPI Examples

Budget adherence

Cost savings initiatives implemented

9. Reporting & MIS

Prepare daily, weekly, and monthly reports on operations.

Maintain MIS on manpower, machinery, waste, and complaints.

KPI Examples

Accurate and timely reporting

Data-driven operational improvements

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.