Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism Company description
Join us at Accor, where life pulses with passion!®
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, join us and become a Heartist®.
Job description2.1 Assist the Housekeeping Manager in identifying the daily distribution of tasks and weekly leaves, taking into account the occupancy rates, banquets, and workload, etc.
2.2 Organise the operations to be carried out by the floor attendants and housekeeping supervisors.
2.3 Inspect all hotel areas and report accordingly to the Housekeeping Manager.
2.4 Regularly monitor the work carried out by employees and ensure that each shift is handed over in a complete manner.
2.5 Maintain continuous contact with departments such as the Front Office, Technical Department, and Food and Beverage Department.
2.6 Check all VIP rooms.
2.7 Check whether there is a sufficient amount of amenities and laundry materials in the storage areas.
2.8 Substitute the Executive Housekeeper in their absence and attend or manage the necessary meetings.
2.9 Ensure that the department serves guests in a friendly manner and delivers good services.
2.10 Ensure that housekeeping personnel comply with the hotel's procedures and rules.
2.11 Retain employees through training.
2.12 Ensure that the lost and found procedures are implemented and, when necessary, distribute the items.
2.13 Monitor and organise the weekly, monthly and annual detailed cleaning schedules.
2.14 Organise internal communication meetings with employees on a daily basis and when needed.
2.15 Report locations that need maintenance and repairs to the Executive Housekeeper.
2.16 Monitor the use of equipment and deliver necessary training.
2.17 Is a member of the Emergency Response Team.
2.18 Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and conduct necessary training. Promote minimum consumption of all materials and equipment currently used (paper, printouts, etc.).
2.19 Implement necessary warnings and departmental training to save energy within the facility.
Additional responsibilities include:
Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects, and lead staff accordingly. Ensure safe handling, carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical contamination. Carry out all responsibilities related to quality management and food safety management systems implemented at the facilities. Perform all other duties assigned by managers and hotel management not specified in the job description. Carry out all responsibilities related to protection from pandemic diseases and action response implemented at the facilities. Qualifications Education: At least a high school or vocational diploma. Experience: At least 5 years of experience in the industry in addition to theoretical education. Foreign language: Intermediate level foreign language proficiency. Courses and training: Prior attendance in courses and seminars in the related field. Computer literacy: MS Office applications and housekeeping package programs. Skills: Knowledge and implementation of the full range of services and products in the related field. Awareness of other departments and processes affected. Expected to acquire expertise through technical training and long-term experience concerning methods, advanced techniques, special equipment, and work processes in the related field. Excellent command of guest profiles. Trains team members in this area and instructs them on how to address guests. Additional informationYour team and working environment:
In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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