Position Summary

The Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing daily e‑commerce operations to ensure accurate, efficient, and timely order fulfillment. This role helps lead the D.U.G team, supports operational execution, and delivers a high‑quality customer experience while maintaining company standards and performance expectations.

Key Responsibilities Operations & Order Fulfillment Assist in managing daily order picking, staging, and customer pickup or delivery processes Ensure order accuracy, appropriate substitutions, and product quality standards are met Monitor workflow, order volume, and labor coverage to meet service level expectations Coordinate with store departments to resolve inventory availability and substitution issues Maintain proper temperature control and staging procedures Customer Service Deliver fast, friendly, and professional customer service during all D.U.G interactions Address customer questions, substitutions, and service concerns promptly Promote a customer‑first culture based on accuracy, speed, and courtesy Team Leadership & Training Support hiring, onboarding, training, and coaching of D.U.G associates Assign daily tasks and adjust staffing based on order demand Lead by example to reinforce accountability, teamwork, and engagement Assume full departmental responsibility in the D.U.G Manager’s absence Performance & Productivity Assist in tracking key performance indicators such as order accuracy, pickup times, and labor efficiency Identify opportunities to improve processes, workflow, and team performance Support initiatives to grow online sales and customer satisfaction Safety & Compliance Ensure compliance with food safety, sanitation, and workplace safety standards Promote safe lifting techniques and proper equipment use Maintain a clean, organized, and efficient staging and pickup area Qualifications Previous retail, e‑commerce, or supervisory experience preferred Strong customer service and communication skills Ability to lead, train, and motivate associates in a fast‑paced environment Strong organizational, time‑management, and problem‑solving skills Ability to work flexible schedules including early mornings, evenings, weekends, and holidays Ability to stand, walk, lift, bend, and work in varying temperatures Core Competencies Leadership and teamwork Customer experience focus Accuracy and attention to detail Time management and adaptability Operational execution