DUTIES AND RESPONSIBILITIES Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service. Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, in-store announcements, one‑on‑one interaction). Answer and respond to incoming calls appropriately; resolve customer complaints and elevate to Store Director as needed. Store & Department Operations Responsible for total store operations in the absence of the Store Director. Assist with planning daily operations, monitoring production processes, and ensuring profitability according to company procedures. Ensure merchandise is correctly priced, displayed, rotated, and maintained for cleanliness and quality. Build promotional and seasonal displays; assist in coordinating grocery sales promotions. Maintain department standards and requirements, including correct code dating for all products. Control shrink, cost, and inventory to ensure correct quantity, quality, and freshness. Assist with ordering Grocery products per Division directives; supervise reclamation processing and maintain organized back‑room conditions. Implement proper product preparation techniques and operate related equipment (pallet jack, hand truck, cutters, scissors, knives, Sterilox machine). Employee Leadership & Training Monitor employee productivity and ensure adequate coverage and service levels. Schedule, supervise, train, and assign duties to department employees. Train employees in store policies, sales processes, and record‑keeping procedures. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Communicate sales goals, department performance, and opportunities during meetings as needed. Inventory, Receiving & Reporting Perform receiving duties: break down loads, verify orders using invoices, inspect product quality, report shortages, and rotate stock. Adhere to temperature standards, storage guidelines, and correct packaging techniques. Prepare sales and inventory reports; participate in physical inventory every six months. Maintain accurate department records, daily log sheets, sales and labor documentation, and other required paperwork. Safety, Compliance & Sanitation Ensure compliance with retail labeling laws, federal/state regulations, company policies, and code‑dating requirements. Maintain proper temperature levels for all products. Ensure the safety, cleanliness, and sanitation of the work area, equipment, cooler, and displays. Comply with all workplace safety rules and regulations. Implement emergency procedures for equipment or software malfunctions. Technology & Administrative Duties Operate computer software and electronic ordering systems to order product. Process administrative paperwork accurately and maintain required logs and compliance records. Professional Standards Ensure compliance with company grooming and dress code standards. Perform all job duties safely, accurately, and with honesty and integrity. Perform other necessary and required duties as assigned.