Duties and Responsibilities

Customer Service & Sales

Maintain an enthusiastic, customer‑focused atmosphere with fast and friendly service. Assist customers by offering product suggestions. Engage in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction. Answer and respond to incoming calls; resolve customer complaints and escalate to the Store Director when necessary.

Store Leadership

Oversee total store operations in the absence of the Store Director. Plan daily operations and monitor production processes in alignment with company procedures and profitability goals. Ensure department standards and requirements are consistently met. Monitor employee productivity and evaluate overall performance. Schedule employees to maintain adequate coverage and service levels. Maintain working knowledge of all department duties, including Opening/Closing, Dairy, and Frozen. Supervise, train, and assign duties to department employees. Train employees on store policies, sales procedures, and record‑keeping requirements. Identify and develop employees with potential for advancement. Apply company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures.

Merchandising & Department Operations

Build grocery displays; rotate stock and remove outdated or spoiled products. Maintain cleanliness and organization of the work area and department. Implement promotional and seasonal displays; coordinate grocery sales promotions. Ensure merchandise is correctly priced, properly displayed, and shelves are clean and well‑maintained. Enforce proper code‑dating procedures for all products. Control shrink and manage costs effectively.

Inventory Management & Ordering

Prepare sales and inventory reports; conduct physical inventory every six months. Control inventory to ensure adequate product quantity, quality, and freshness. Maintain inventory levels according to division directives; stock and rotate product. Order grocery products and maintain proper back‑room organization and in‑stock conditions. Supervise reclamation processing.