Duties & Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Assist customers by making appropriate product suggestions. Engage in suggestive selling and other sales techniques through telephone interactions, in‑store intercom announcements, and direct customer engagement. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Store Director when needed. Store Leadership & Daily Operations Responsible for total store operations in the absence of the Store Director (see Store Director job description). Assist with planning daily operations and monitoring production processes in line with company procedures and profitability goals. Monitor employee productivity to ensure standards are met. May schedule employees to ensure proper coverage and service levels. Merchandising, Displays & Department Standards Build grocery displays, rotate inventory, and remove outdated or spoiled product; maintain cleanliness in all grocery department areas. Implement effective promotional and seasonal displays; assist with coordinating grocery sales promotions. Ensure merchandise is accurately priced, properly displayed, and shelves are clean and well‑maintained. Follow and enforce all department standards and requirements. Supervision, Training & Employee Management Maintain knowledge of all duties performed by department employees (including opening/closing, dairy, and frozen). Schedule, supervise, train, and assign duties to department employees. Train employees in store policies, sales procedures, and record‑keeping practices. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Inventory, Ordering & Shrink Control Ensure proper code dating for all products within the department. Prepare sales and inventory reports; participate in physical inventory every six months. Control inventory to ensure adequate quantity, quality, and freshness; stock and rotate products per division directives. Assist with ordering grocery products and maintaining inventory levels; supervise reclamation processing and uphold orderly conditions in the back room and all grocery areas. Control shrink and costs through proper handling, rotation, and loss‑prevention practices. Equipment Use & Safety Implement correct product preparation techniques. Operate related equipment safely, including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.