Service

·         Promptly resolve all customer service and associate issues in accordance with our Core Values

·         Exceed First Class Service standards and behavior with every customer, business partners and peers

·         Treat customers and peers in accordance with the core values of the company

Operations

·         Ensure store merchandising standards are consistently executed per the company guidelines

·         Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth  by the company, while holding the team accountable to such standards

Financial/Business

·         Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed

Leadership/People

·         Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events

·         Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication

·         Monitor and address performance issues in a timely manner while providing on-going coaching and counseling

·         Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

 ·         Other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by most people assigned to