Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant General Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one of a kind premier sports and entertainment complex with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. The Assistant General Manager is responsible for coordinating the day-to-day activities of the various departments within the facility. Assists to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.
Essential Duties and Responsibilities
Include the following:
Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads.
Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.
Act as contact for HCSCC, the Houston Texans and the Houston Livestock Show and Rodeo for all operational needs.
Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.
Lead all capital projects to ensure completion is met on time and budgets are met.
Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
Review all client and guest surveys and address any challenges or changes that need to be made related to client and guest experience.
Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
Oversee operating budgets for all operations departments and assist in budget preparation process.
Oversee the capital budget process for the park.
Set food and beverage pricing, performance metrics, maintenance standards, and KPI’s with the food and beverage contractor.
Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.
Prepare facility information related to any RFPs for special events.
Conduct post-event operational and financial review and analysis Coordinate, implement and administer personnel development/training and safety/emergency procedures.
Execute and ensure stadium policies and practices comply with NFL Best Practices.
Review and approve all purchasing, travel and promotional expense activity.
Ensure continuous updates of emergency preparedness documents and serve as liaison for landlord for any emergency response.
Report on event and facility updates as needed at Board meetings.
May perform other duties as assigned.
Supervisory Responsibilities
Managing subordinate Directors and Managers who supervise employees in various departments.
Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws.
Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.
Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
Strong orientation towards hospitality/ guest experience for the meeting, convention and entertainment industry.
Knowledge of facility operating standards, building maintenance, custodial, CMMS systems, safety standards, personnel and office management.
Possess skills and experience in contract negotiation, business law, labor relations, purchasing procedures, safety protocols and supervising personnel.
Engage in much decision making that is generally governed by procedure and guided by policy.
Plan, coordinate and direct varied and complex administrative operations.
Respond to emergency situations in a prompt and decisive manner during crisis situations and act as a decision maker for the facility.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Remain Flexible and adjust to situations as they occur.
Must be available to work extended and/or irregular hours that may vary due to events, including evenings, weekends, and holidays, as needed.
Education and/or Experience
Bachelor's Degree (BA) from a (4) - year accredited college or university with major course work in business or public administration or related fields, or equivalent combination of education and experience in a facility of similar size and description.
Experience in contract negotiation, business law, labor relations, purchasing procedures, and supervising personnel.
(8) – (10) years’ experience in a supervisory role.
Skills and Abilities
Excellent communication and interpersonal skills and organizational ability.
The ability to work with and maintain highly confidential information is required.
The ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
Ability to anticipate problems and implement immediate corrective action.
An ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
Ability to manage a facility of same size and type.
Computer Skills
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Knowledge of other software programs such as AutoCAD, booking software, CMMS and incident management software.
Other Qualifications
Be licensed to operate a motor vehicle in the United States.
Some travel is required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor