**Description:** + Monitors overall room standards and collaborates with Housekeeping and Engineering to ensure guest rooms, VIP arrivals, and public areas meet brand expectations. + Oversees Front Office operations, ensuring clean data, guest satisfaction, and proper handling of overbookings and room allocations. + Leads grooming, training, and performance development for Front Office staff to maintain high service and presentation standards. + Promotes cross-departmental teamwork, compliance with hotel policies, and continuous improvement based on guest and employee feedback. **Qualifications:** Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in a similar managerial role at an international branded hotel. Fluency in spoken and written English required. Strong interpersonal skills, good problem solving and administrative skills, and high competency in Microsoft Office. **Primary Location:** VN-34-Nha Trang **Organization:** Hyatt Regency Nha Trang **Job Level:** Full-time **Job:** Front Office **Req ID:** NHA000097 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.