At Hyatt, “We care for people so they can be their best.” This is reflected in our core values: Empathy, Integrity, Respect, Experimentation, and Wellbeing.
Joining us means becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work.
Being part of Hyatt means always having the space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a vibrant mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Consider your next career move as an Assistant Front Office Manager at our 5-star hotel in Madeira (Dreams Madeira Resort Spa Marina).

Your main mission will be: To support the operational excellence of the Front Office department by coordinating and supervising the team’s daily activities, ensuring exceptional guest service, efficient management of check-in and check-out processes, and the implementation of high-quality standards to deliver memorable experiences from arrival to departure.

Your main responsibilities will include:

Ensure adherence to quality expectations and standardsRun and collaborate with the entire Front-Office team, including reception, concierge service and reservationsSolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalismIdentify talents, lead, train and build team spirit in a huge teamMonitor the qualityAddress guests’ service needs and deal with specific customer requestsDevelop and maintain positive working relationships with other departments and colleaguesTake action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

What you’ll love about us:

Competitive compensation package, above local market averageMeal benefits provided through a meal card Free on-site parking for employee convenienceOpportunities for personal and professional development, with access to continuous training and real growth prospects within the Hyatt groupDynamic, inclusive, and collaborative work environment, where talent, initiative, and teamwork are truly valued

At Hyatt, “We care for people so they can be their best.” This is reflected in our core values: Empathy, Integrity, Respect, Experimentation, and Wellbeing.
Joining us means becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work.
Being part of Hyatt means always having the space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a vibrant mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Consider your next career move as an Assistant Front Office Manager at our 5-star hotel in Madeira (Dreams Madeira Resort Spa Marina).

Your main mission will be: To support the operational excellence of the Front Office department by coordinating and supervising the team’s daily activities, ensuring exceptional guest service, efficient management of check-in and check-out processes, and the implementation of high-quality standards to deliver memorable experiences from arrival to departure.

Your main responsibilities will include:

Ensure adherence to quality expectations and standardsRun and collaborate with the entire Front-Office team, including reception, concierge service and reservationsSolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalismIdentify talents, lead, train and build team spirit in a huge teamMonitor the qualityAddress guests’ service needs and deal with specific customer requestsDevelop and maintain positive working relationships with other departments and colleaguesTake action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

What you’ll love about us:

Competitive compensation package, above local market averageMeal benefits provided through a meal card Free on-site parking for employee convenienceOpportunities for personal and professional development, with access to continuous training and real growth prospects within the Hyatt groupDynamic, inclusive, and collaborative work environment, where talent, initiative, and teamwork are truly valued

What we expect from you:

Strong organizational, communication, and planning skillsProactivity, dynamism, multitasking ability, and good time managementHonesty, integrity, and a high sense of responsibilityPassion for hospitality and proven experience of at least 2 years in a similar roleCustomer-orientated attitude and in-depth knowledge of customer serviceProficiency in speaking and writing in Portuguese English, basic German and/or French is a plus Careful presentation Proactive, with a sense of initiative and teamwork Sense of responsibility and autonomy Excellent communication and people skills Solid knowledge of MS Office, especially Excel Knowledge in operational systems

What we expect from you:

Strong organizational, communication, and planning skillsProactivity, dynamism, multitasking ability, and good time managementHonesty, integrity, and a high sense of responsibilityPassion for hospitality and proven experience of at least 2 years in a similar roleCustomer-orientated attitude and in-depth knowledge of customer serviceProficiency in speaking and writing in Portuguese English, basic German and/or French is a plus Careful presentation Proactive, with a sense of initiative and teamwork Sense of responsibility and autonomy Excellent communication and people skills Solid knowledge of MS Office, especially Excel Knowledge in operational systems