Job Requirements

Who We Are

At Hilton Orange County / Costa Mesa, we pride ourselves on delivering world-class hospitality in one of Southern California’s most dynamic markets. With 486 guest rooms, 12 suites, and expansive meeting space, we are a destination for both business and leisure travelers—and it all starts with exceptional service at the front desk.

What You’ll Be Doing

As Assistant Front Office Manager, you’ll support the Director of Front Office in leading daily operations of the front desk and guest services. You’ll:

Supervise and coach front desk associates, guest services, and PBX operators.Ensure smooth check-ins, check-outs, and problem resolution.Coordinate with other departments to maximize occupancy, revenue, and guest satisfaction.Assist with scheduling, training, and performance feedback.Help implement initiatives to improve efficiency and elevate the guest experience.Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Perform other duties as assigned.



Work Experience

What We’re Looking For

This role is perfect for front office supervisors ready to take the next step or front office managers from looking to grow into a larger, full-service environment. You should bring:

High work ethic, self-initiative , independent judgment Proven customer service and problem solving experience Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times 


Benefits

What You Get

The chance to grow your career with Hilton, one of the most recognized brands in hospitality.A supportive, team-focused environment where your contributions matter.Hands-on leadership experience in a large, full-service property.Opportunities for professional development and advancement within Hilton and Remington Hotels.

If you’re ready to bring your skills, leadership, and passion for service to a bigger stage, we’d love to connect with you.

Job Type: Full-time

Pay: $72,000.00 per year

Benefits:

401(k) matchingDental insuranceEmployee assistance programEmployee discountFood providedFree parkingHealth insuranceLife insurancePaid jury dutyPaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insurance



Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.