Assistant Front Office Manager (f/m/d)
kempinski
Assistant Front Office Manager (f/m/d)
DescriptionUnder a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
What actually makes a grand hotel? It is ahead of its time, creating and nurturing traditions. Would you like to develop your own traditions and strengthen the positioning of your department as a sporty, inviting, warm, and refreshingly uncomplicated 5-star hotel?
Do you have an eye for detail and work creatively and independently?
To support our front office team, we are looking for you as Assistant Front Office Manager starting in December 2025.
Key Responsibilities\nDirect management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction.\nReview and optimization of workflows, processes, and standards.\nPersonnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees.\nMaximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling.\nWelcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay.\nIdentifying training opportunities for department staff and ensuring that training is carried out.\nAssisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines.\nEnsuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures.\nPerforming administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos.\n
Skills, Knowledge and Expertise\nCompleted training in the hotel industry and several years of experience in the upscale hotel industry and as a manager\nProfessional competence, creativity, and attention to detail, as well as a very high awareness of quality\nExperience with budget and FO-related report creation\nStructured and organized way of working\nKeen interest in team-oriented work\nVery good German and English skills; additional language skills are an advantage\n
Benefits\nLive and work in the heart of the Engadin Alps\nA wide range of creative opportunities\nA pleasant working atmosphere in a young and dynamic team\nInternational career prospects and development opportunities\nOutstanding employee benefits in all Kempinski hotels, among others\nStaff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant\nFree use of the in-house daycare center for employees' children \nMonthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses\nInternal “Feel Good Committee” to help shape all welfare issues\n
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Switzerland - St. Moritz
DescriptionUnder a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
What actually makes a grand hotel? It is ahead of its time, creating and nurturing traditions. Would you like to develop your own traditions and strengthen the positioning of your department as a sporty, inviting, warm, and refreshingly uncomplicated 5-star hotel?
Do you have an eye for detail and work creatively and independently?
To support our front office team, we are looking for you as Assistant Front Office Manager starting in December 2025.
Key Responsibilities\nDirect management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction.\nReview and optimization of workflows, processes, and standards.\nPersonnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees.\nMaximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling.\nWelcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay.\nIdentifying training opportunities for department staff and ensuring that training is carried out.\nAssisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines.\nEnsuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures.\nPerforming administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos.\n
Skills, Knowledge and Expertise\nCompleted training in the hotel industry and several years of experience in the upscale hotel industry and as a manager\nProfessional competence, creativity, and attention to detail, as well as a very high awareness of quality\nExperience with budget and FO-related report creation\nStructured and organized way of working\nKeen interest in team-oriented work\nVery good German and English skills; additional language skills are an advantage\n
Benefits\nLive and work in the heart of the Engadin Alps\nA wide range of creative opportunities\nA pleasant working atmosphere in a young and dynamic team\nInternational career prospects and development opportunities\nOutstanding employee benefits in all Kempinski hotels, among others\nStaff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant\nFree use of the in-house daycare center for employees' children \nMonthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses\nInternal “Feel Good Committee” to help shape all welfare issues\n
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