Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job DescriptionYou will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
QualificationsMinimum 2-4 years of experience in Front Office operations, with at least 1-2 years in a supervisory role in a luxury or upscale hotel.Experience in handling guest complaints and conflict resolution professionally.Ability to handle difficult situations calmly and efficiently.Cultural awareness and ability to work in a diverse environment.