About Us
At Hyatt Regency Zadar, we believe hospitality begins with our people. Located in one of Croatia’s most vibrant coastal cities, our hotel blends global excellence with local authenticity. We are committed to creating a workplace where colleagues feel empowered, inspired, and truly cared for.
Why Join Us
· A Culture of Care: We foster a respectful, inclusive, and collaborative environment where your well-being matters. From flexible scheduling to wellness initiatives, we support your personal and professional balance.
· Purposeful Work: Be part of a brand that celebrates connection, creativity, and cultural richness.
· Career Growth: Access world-class training, mentorship, and global mobility opportunities.
· Local Impact: Contribute to Zadar’s growing hospitality scene while representing a world-class brand.
About the Role
The Assistant Front Office Manager supports the efficient management of the Front Office Department in line with Hyatt’s purpose, values and brand standards, whilst ensuring exceptional service delivery and guest satisfaction. This role requires a hands-on leader who supports the day-to-day operation, drives team performance and contributes to the smooth running of the department.
Key Responsibilities
• Assists the Front Office Manager in the efficient management of the department, ensuring courteous, professional and flexible service at all times.
• Supports the smooth operation of the reception desk and actively works on shift as required by the operation.
• Assists with guest arrivals and departures and ensures an efficient and professional check-in and check-out process.
• Supervises the Front Office operation during assigned shifts and in the absence of the Front Office Manager.
• Undertakes Manager on Duty responsibilities when required.
• Ensures a high level of guest satisfaction at the front office and in the rooms area.
• Handles guest complaints and special requests efficiently and ensures that follow-up is carried out accordingly.
• Ensures that all guest requests are entered in the logbook and guest profile in the PMS and forwards guest complaints to the duty manager for follow-up where required.
• Ensures correct data entry and maintenance in the property management and reservation system.
• Maintains a good working knowledge of PMS Opera and ensures its correct use within the Front Office team.
• Works closely with Housekeeping regarding room status, room checks and VIP arrivals.
• Coordinates VIP arrivals with relevant departments to ensure smooth operation and service delivery.
• Ensures that Front Office employees deliver service in accordance with hotel standards, brand standards and departmental procedures.
• Monitors the cleanliness, tidiness and presentation of the lobby and reception area.
• Coordinates maintenance issues and follows up on maintenance job orders.
• Assists in monitoring cashiering procedures, money handling and cash closing in line with hotel policies.
• Supports room allocation and room occupancy control in order to maximize guest satisfaction and operational efficiency.
• Assists the Front Office Manager in organizing and adjusting daily Front Office operations in line with business needs.
• Supports effective staff deployment, including duty rosters, vacation planning and operational scheduling.
• Assists in monitoring attendance, time recording and overtime in accordance with hotel procedures.
• Supports the induction, training and development of Front Office employees.
• Promotes teamwork, colleague satisfaction and a positive working environment within the department.
• Ensures that team members are knowledgeable about the loyalty program and its benefits, as well as hotel services and facilities.
• Ensures that Lost and Found procedures, incident reports, inventories and reordering of work materials are handled in accordance with hotel standards.
• Adheres to the general standards of the company and the hotel, including hygiene, health and safety, fire safety, security and grooming standards.
• Assists in other departments as a result of operational necessity and on the instructions of superiors.
About Us
At Hyatt Regency Zadar, we believe hospitality begins with our people. Located in one of Croatia’s most vibrant coastal cities, our hotel blends global excellence with local authenticity. We are committed to creating a workplace where colleagues feel empowered, inspired, and truly cared for.
Why Join Us
· A Culture of Care: We foster a respectful, inclusive, and collaborative environment where your well-being matters. From flexible scheduling to wellness initiatives, we support your personal and professional balance.
· Purposeful Work: Be part of a brand that celebrates connection, creativity, and cultural richness.
· Career Growth: Access world-class training, mentorship, and global mobility opportunities.
· Local Impact: Contribute to Zadar’s growing hospitality scene while representing a world-class brand.
About the Role
The Assistant Front Office Manager supports the efficient management of the Front Office Department in line with Hyatt’s purpose, values and brand standards, whilst ensuring exceptional service delivery and guest satisfaction. This role requires a hands-on leader who supports the day-to-day operation, drives team performance and contributes to the smooth running of the department.
Key Responsibilities
• Assists the Front Office Manager in the efficient management of the department, ensuring courteous, professional and flexible service at all times.
• Supports the smooth operation of the reception desk and actively works on shift as required by the operation.
• Assists with guest arrivals and departures and ensures an efficient and professional check-in and check-out process.
• Supervises the Front Office operation during assigned shifts and in the absence of the Front Office Manager.
• Undertakes Manager on Duty responsibilities when required.
• Ensures a high level of guest satisfaction at the front office and in the rooms area.
• Handles guest complaints and special requests efficiently and ensures that follow-up is carried out accordingly.
• Ensures that all guest requests are entered in the logbook and guest profile in the PMS and forwards guest complaints to the duty manager for follow-up where required.
• Ensures correct data entry and maintenance in the property management and reservation system.
• Maintains a good working knowledge of PMS Opera and ensures its correct use within the Front Office team.
• Works closely with Housekeeping regarding room status, room checks and VIP arrivals.
• Coordinates VIP arrivals with relevant departments to ensure smooth operation and service delivery.
• Ensures that Front Office employees deliver service in accordance with hotel standards, brand standards and departmental procedures.
• Monitors the cleanliness, tidiness and presentation of the lobby and reception area.
• Coordinates maintenance issues and follows up on maintenance job orders.
• Assists in monitoring cashiering procedures, money handling and cash closing in line with hotel policies.
• Supports room allocation and room occupancy control in order to maximize guest satisfaction and operational efficiency.
• Assists the Front Office Manager in organizing and adjusting daily Front Office operations in line with business needs.
• Supports effective staff deployment, including duty rosters, vacation planning and operational scheduling.
• Assists in monitoring attendance, time recording and overtime in accordance with hotel procedures.
• Supports the induction, training and development of Front Office employees.
• Promotes teamwork, colleague satisfaction and a positive working environment within the department.
• Ensures that team members are knowledgeable about the loyalty program and its benefits, as well as hotel services and facilities.
• Ensures that Lost and Found procedures, incident reports, inventories and reordering of work materials are handled in accordance with hotel standards.
• Adheres to the general standards of the company and the hotel, including hygiene, health and safety, fire safety, security and grooming standards.
• Assists in other departments as a result of operational necessity and on the instructions of superiors.
What We’re Looking For
· Experience in Front Office operations within an upscale hospitality environment
· Guest-focused approach with strong communication skills
· Good organizational skills and attention to detail
· Fluency in Croatian and English
What We’re Looking For
· Experience in Front Office operations within an upscale hospitality environment
· Guest-focused approach with strong communication skills
· Good organizational skills and attention to detail
· Fluency in Croatian and English