**Description:** To ensure the smooth and efficient running of the Front Office Department within the Rooms Division. Assists in the preparation and updates of the Front Office Departmental Operations Manual. Assists the Front Office Manager to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. Represents the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms and Front Office Manager. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Ensures all employees provide a courteous and professional service at all times. **Qualifications:** 1. Fluent in Chinese and English conversation with strong coordination and management skills 2. Supervise the service quality and operational standards of employees in all sections of the Front Office and implement comprehensive oversight of all Front Office operations 3. Have a comprehensive grasp of basic financial knowledge related to front desk cash handling and be able to address financial issues that arise in daily service processes 1.英语对话流利，有较强的协调管理能力 2.督导前厅各分部员工服务质量标准，操作流程标准并对前厅部各项工作实施全面监管 3.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题 **Primary Location:** CN-44-Shenzhen **Organization:** Grand Hyatt Shenzhen **Job Level:** Full-time **Job:** Front Office **Req ID:** SHE003036 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.