Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job DescriptionOversee daily operations of the Front Office Department, including reception, concierge, and guest servicesAssist in managing sub-departments within Front Office to maintain high standards of customer serviceCoach and mentor staff to achieve and exceed service standardsAnalyze billing instructions and ensure accuracy of agent invoicesMonitor and manage department expenses in accordance with occupancy and budgetsImplement and encourage innovative ideas for improving guest experience and operational efficiencyEnsure effective communication between Front Office staff and other departmentsHandle guest complaints and staff-related issues promptly and effectivelyAssist in the preparation and management of annual budgets for related areasConduct regular assessments to maintain health and safety standards within the departmentIdentify training needs and coordinate staff development programsAssist in recruitment and performance management of Front Office staffAct as a Duty Manager when requiredEnsure accurate and timely submission of all reports and relevant administrative workCollaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces

QualificationsA degree or diploma in Hospitality Management or related.Minimum 3 years of experience in Front Office management in 5 star city hotelProficiency in English (verbal, written, and reading)Expert knowledge of Opera Property Management SystemAdvanced proficiency in Microsoft Office SuiteExperience with inventory control systems and budgetingExceptional customer service and interpersonal skillsStrong problem-solving and decision-making abilitiesExcellent communication skills at all levels of the organizationProven supervisory and team leadership experienceThorough understanding of hotel operations and guest servicesFlexibility to work varying shifts, including weekends and holidaysStrong attention to detail and organizational skillsAbility to multitask and work efficiently under pressureCommitment to driving innovation and continuous improvement in guest services