**Description:** **Assistant Front Office Manager – Grand Hyatt Barcelona** At **Grand Hyatt Barcelona** , we create unforgettable experiences through authentic hospitality and exceptional service. We are looking for a **dynamic and passionate Assistant Front Office Manager** to join our leadership team. This role is key to ensuring seamless front office operations, delivering world-class guest experiences, and fostering a culture of excellence among our colleagues. **_What You’ll Do_** + **Lead and Inspire** : Support the Front Office Manager in supervising daily operations, motivating the team, and ensuring exceptional guest service. + **Drive Operational Excellence** : Oversee front desk functions including check-in/out, room assignments, billing accuracy, and cash handling. + **Team Development** : Assist with hiring, onboarding, scheduling, and continuous training to maintain high engagement and performance. + **Guest Relations** :Resolveguestconcernspromptlyandprofessionally,collaboratingwithotherdepartmentstoensuresatisfaction. + **Optimize** **Performance** : Monitorservicestandards,implementimprovements, andcontributetorevenueandcost-controlinitiatives. + **Ensure** **Compliance** :Maintainadherencetobrandstandards,healthand safetyregulations, andoperationalpolicies. + **Communicate** **Effectively** : Lead shift briefings,reviewdailyactivities, andensuresmoothcoordinationacrossallhoteldivisions. + **VIP &** **Special** **Services** :SupporttheimplementationofpersonalizedexperiencesforVIPguestsandspecialevents. **Qualifications:** **_What_** **_We’re_** **_Looking_** **_For_** + Previoussupervisoryexperiencein Front Officewithinaluxuryhotelenvironment. + Strongleadershipskillswiththeabilitytocoach anddevelopteams. + Excellentverbal andwrittencommunicationin **Spanish** **and English** . + Proficiencyin hotelmanagementsystemsand Microsoft Office. + Customer-focusedmindsetwithstrongproblem-solvingabilities. + Flexibilitytoworkevenings,weekends, andholidaysasrequired. + A truepassionforhospitalityandcreatingmemorableguestexperiences. **What You Will Love About Us** + Discounts on Hyatt hotel stays for you, your family, and friends from day one. + 50% discount on food and beverages when dining as a guest at selected Hyatt hotels. + Employee cafeteria. + Free access to a multifaceted Wellness Platform focused on mental well-being and personal growth. + Continuous learning and development opportunities with clear career paths and promotion potential across Hyatt hotels worldwide. At Hyatt, _“We care for people so they can be their best.”_ Our values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—guide everything we do. Joining Hyatt means becoming part of a global family of over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work. We celebrate individuality and diversity, and we believe hospitality is more than a job—it’s a career for people who care. **Primary Location:** ES-Barcelona **Organization:** Grand Hyatt Barcelona **Job Level:** Full-time **Job:** Front Office **Req ID:** BAR000413 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.