**Description:** **Crafting Moments of Warmth, Defining Refined Hospitality—** _Join Us as Assistant Front Office Manager at Park Hyatt Chicago_ **ABOUT US:** Nestled in the prestigious Gold Coast neighborhood, **Park Hyatt Chicago** is a Forbes Four-Star destination that exemplifies quiet luxury, intuitive service, and bespoke experiences. With panoramic views of Lake Michigan, our hotel is a sanctuary of art, design, and cultural sophistication tailored for the modern luxury traveler. At **Park Hyatt** , we believe in the power of presence—of truly seeing and anticipating the needs of our guests. Our Front Office team is the heartbeat of that philosophy, offering a gracious welcome and a seamless departure while orchestrating memorable stays rooted in comfort, elegance, and service without pretense. **THE ROLE:** As **Assistant Front Office Manager** at **Park Hyatt Chicago** , you will serve as a vital leader in ensuring the flawless execution of our guest arrival and departure experiences. Supporting the Front Office leadership team, you will oversee a dynamic team of Bell & Door Attendants, Front Office Hosts, Communication Center Agents, and Concierge—all unified in their dedication to thoughtful, personalized service. This role requires poise, precision, and a proactive spirit. You will manage day-to-day operations with a focus on Forbes-level service standards, ensuring every guest interaction reflects **Park Hyatt** ’s legacy of excellence. Whether coordinating VIP arrivals, resolving service recovery needs, or optimizing front desk workflows, your leadership will help create a guest journey that feels seamless, intuitive, and exceptional. You will also play a key role in mentoring and developing front-of-house talent, fostering a culture of learning, empathy, and high-touch hospitality. Click here (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience. **SALARY INFORMATION:** The salary for this position ranges from $51,600 to $61,800 annually. _This range reflects the competitive compensation expected at_ **_Park Hyatt Chicago_** _. Actual pay will be commensurate with experience._ **BENEFITS:** + Health Insurance Eligibility: _Available after 30 days of employment_ + 401(k) Eligibility: _Available after 30 days of employment_ + 401(k) Matching Contribution: _Eligible after 1 year of employment (limited match)_ + Monthly Fitness Membership Reimbursement: _Available up to a specified limit_ + Qualified Parking & Transportation Tax Exemption: _Subject to eligibility_ + Paid Time Off & Holidays: _Provided according to company policy_ **PERKS:** + Discounted Colleague Rate Room Nights: _Available based on room availability_ + Complimentary Room Nights: _Offered based on availability_ + Complimentary Meals: _Available in the colleague dining room_ + On-Site Bike Rack: _Provided for colleague use_ **Qualifications:** + **Experience:** 3years of progressive experience in a supervisory or managerial role in Front Office or Rooms Division operations, in a luxury or Forbes-rated environment + **Education:** Degree in Hospitality or Hotel Management or CMT Program completion preferred + **Service Philosophy:** A warm, authentic approach to guest service, grounded in emotional intelligence and discretion + **Luxury Acumen:** In-depth understanding of luxury service delivery, brand standards, and Forbes Travel Guide expectations + **Leadership Presence:** Engaging, approachable, and confident leader who leads by example and inspires excellence + **Communication:** Refined communication skills, with the ability to navigate complex guest interactions and lead team briefings effectively + **Tech Fluency:** Proficiency in Opera PMS or similar property management systems, Microsoft Office Suite, and digital concierge tools + **Problem Solving:** Solutions-focused mindset with the ability to remain composed and resourceful under pressure + **Schedule Flexibility:** Ability to work varied shifts including evenings, weekends, and holidays to meet business needs Join **Park Hyatt Chicago** and step into a role where your passion for luxury hospitality is nurtured and celebrated. Be part of a legacy where timeless elegance meets thoughtful innovation—and where your career is elevated every day. _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ **Primary Location:** US-IL-Chicago **Organization:** Park Hyatt Chicago **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** CHI015087 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.