**Additional Information** **Job Number** 25199712 **Job Category** Public Relations & Communications **Location** Amoh a Luxury Collection Resort Rhodes, Pefki 851 07, Rhodes Island, Greece, Greece, 0VIEW ON MAP (https://www.google.com/maps?q=Amoh%20a%20Luxury%20Collection%20Resort%20Rhodes%2C%20Pefki%20851%2007%2C%20Rhodes%20Island%2C%20Greece%2C%20Greece%2C%200) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Wavemaker Hospitality (Atlantica Hotel Management). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth. Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy. As the Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily operations, including Guest Services, Front Desk, Bell/Door, and Telephone & Operator Services. The role ensures seamless arrival and departure experiences, maintains high service standards, and supports overall team performance and guest satisfaction. Key Responsibilities Support the Front Office Manager in supervising daily operations and leading the team. Oversee Front Office procedures, guest correspondence, and daily checklists. Prepare and manage room allocation according to bookings, preferences, and availability. Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards. Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development. Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction. Act on behalf of the Front Office Manager during their absence, ensuring seamless operations and service consistency. Share key information and insights from pre- and post-convention or event meetings with the Front Office team. Actively participate in departmental meetings to promote coordination, communication, and continuous improvement. Communicate relevant information effectively to supervisors, colleagues, and team members. Comply with all H&S rules, hotel policies, SOPs, and Brand Standards. Degree in Hospitality, Tourism, or a related field. Minimum of two years’ experience in a guest-facing supervisory or senior Front Office role within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage. Strong knowledge of PMS systems (preferably Opera) and Microsoft Office. Excellent command of English knowledge of additional languages is highly desirable. Proven experience in handling guest complaints and service recovery effectively. Strong leadership and team-coordination skills. Excellent communication, interpersonal, and problem-solving abilities. Flexibility to work shifts, including weekends and public holidays. Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs). High attention to detail and commitment to delivering outstanding guest experiences. Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position. Monthly payment, accommodation and meals provided 1.500 euro net monthly _This company is an equal opportunity employer._ frnch1